What Does “Critical” Mean? Not Everything Important Is
September 28, 2026
A board paper is important. A client proposal is important. A signature before Friday may even be urgent.
September 28, 2026
A board paper is important. A client proposal is important. A signature before Friday may even be urgent.
September 25, 2026
Numbers people usually beat visionaries because a spreadsheet looks like a fact. “Efficiency” often means moving work to customers, to another department, or to next year - credit concentrated, damage dispersed. If you define a role as its most visible task, you will fire the doorman and keep the hinge. If you define marketing as leads, you will get leads and lose the right to charge. Whatever you measure, you teach. Founders and families can look foolish for a few quarters and own the decade; listed firms that must win every 90 days often win them on the way down.
September 24, 2026
You have probably noticed the pattern. The companies that can afford to look slightly stupid for a few quarters are often still run by a founder, or still held by a family. The companies that must look brilliant every 90 days are often public and busy.
September 23, 2026
Goodhart’s Law, in the form boards can use: when a measure becomes a target, it stops being a good measure.
September 22, 2026
The cynical position of the numbers people is that marketing is the department that buys ads and delivers leads.
September 21, 2026
Before you measure, you define. And most companies define like a drunk with a highlighter: they mark the one task they can see, then file everything else as waste.
September 17, 2026
SATIRE. NOT CAREER ADVICE. NOT A HOW-TO. NOT AN INVITATION.
Think of the following as a satirical guide on how to slowly ruin a business. If an executive actually implements this, they aren’t ‘efficient’ - they are the reason your Net Promoter Score (that critical measure of customer loyalty)is a disaster. This is corporate comedy, but the real joke is how uncomfortably familiar it might sound to your own operations.
September 16, 2026
The most dangerous slide in the board pack is the one that says “we saved money” and stops talking.
September 15, 2026
In the executive meeting, the person with the spreadsheet wins. Not because they are wiser. Because they arrived with something that looks like a fact.
August 28, 2026
There’s a meaningful difference between asking a chatbot to draft something for you and using it to create something with you.
August 27, 2026
AI may make legal organisations faster while quietly making them more similar.
August 26, 2026
The threat isn’t that AI will take the legal function’s job. It’s that it may train the legal function to stop doing the part of the job that cannot be delegated: thinking.